Refund policy
At TheLivingArray, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we offer FREE 30-day returns to make the process simple, convenient, and hassle-free.
This policy explains how returns, exchanges, refunds, and warranty claims are handled for purchases made from TheLivingArray.
✓ 30-Day Free Returns
You may request a return within 30 days of receiving your order. All eligible returns are completely free of charge, regardless of the reason.
✓ Return Eligibility
We gladly accept returns for the following reasons:
✓ Manufacturing defects
✓ Product arrived damaged during shipping
✓ Wrong item received
✓ Color mismatch
✓ Change of mind
To qualify for a return, the product should be in its original condition and packaging, unless the return is due to shipping damage or a manufacturing defect.
✓ Limited Lifetime Warranty
Every TheLivingArray product is backed by our Limited Lifetime Warranty, covering manufacturing defects in materials and workmanship under normal household use.
If a manufacturing defect appears after the 30-day return period, your product may still qualify for a repair or replacement under our warranty.
For complete warranty information, please contact our customer support team.
✓ Free Return Shipping
We believe returns should be easy and worry-free.
✓ No return shipping fees
✓ No restocking fees
✓ Prepaid return shipping label provided after approval
✓ How to Start a Return
Returning your order is easy:
✓ Contact our customer support team through our Contact page.
✓ Provide your order number and the reason for your return.
✓ Wait for return approval and detailed return instructions.
✓ Securely pack the item and ship it using the provided return label.
Once your return is received and inspected, we will process your refund or exchange as quickly as possible.
✓ Exchanges
If you receive a product that is damaged, defective, or incorrect, we'll gladly send you a replacement.
If the requested replacement is unavailable, we will issue a full refund instead.
✓ Order Cancellations
✓ Orders may be canceled before they have been processed or shipped.
✓ If your order has already been shipped, you can still return it under our 30-day return policy after delivery.
✓ Refund Process
After your returned item has been received and inspected:
✓ Refunds will be issued to your original payment method.
✓ Refund processing typically takes up to 5 business days, depending on your payment provider.
✓ You'll receive a confirmation email once your refund has been completed.
✓ Original shipping charges (if applicable) may also be refunded when the return is due to a damaged, defective, or incorrect item.
✓ Contact Us
If you have any questions about returns, refunds, or warranty claims, please contact us.
TRADE NAME: MGCG
OWNED & OPERATED BY: MGCG ENTERPRISES INCORPORATED
SUPPORT EMAIL: mgcgenterprises@gmail.com
SUPPORT PHONE: +1 (928) 882-0614
ADDRESS: MGCG ENTERPRISES INCORPORATED 7901 4TH ST N STE 300 SAINT PETERSBURG, FL 33702