Disputes & Chargebacks
At TheLivingArray, customer satisfaction is our highest priority. We understand that issues may occasionally arise with an order, and we are committed to resolving every concern quickly, fairly, and transparently.
This policy explains the best and fastest way to resolve any concerns related to orders placed through our website.
We’re Here to Help — Please Contact Us First
Before initiating a chargeback with your bank or credit card provider, we strongly encourage you to contact our customer support team first.
A chargeback is a formal dispute process that can take several weeks—or even months—to resolve. In most cases, our support team can provide a much faster solution.
If you experience any issue with your order, please contact us first so we can work together to resolve it as quickly as possible.
Simply reach out through our Contact Us page, and our support team will respond promptly.
Haven't Received Your Order?
If your order has not arrived, please review the estimated delivery timeframe outlined in our Shipping Policy.
If your package has exceeded the expected delivery window, contact our support team. We will investigate the shipment, assist with tracking, and arrange a replacement if necessary.
Received a Damaged or Incorrect Item?
If you receive a product that is damaged, defective, or different from what you ordered, we'll make it right.
Please contact our customer support team with:
✓ Your order number
✓ Photos of the damaged or incorrect item
After reviewing your request, we'll arrange a replacement or issue a refund in accordance with our Return & Refund Policy.
Requesting a Refund
If you would like to return an item or request a refund, please follow the instructions outlined in our Return & Refund Policy.
Our support team is always available to guide you through the process and ensure your return is handled smoothly.
Our Policy on Chargebacks
We have a dedicated customer support team ready to resolve order-related concerns quickly and professionally.
Our policies are designed to be fair, transparent, and customer-focused, and most issues can be resolved efficiently through direct communication.
Filing a chargeback without contacting us first may delay the resolution process and prevent us from assisting you as quickly as possible.
Fraudulent Chargebacks
A chargeback is a formal dispute submitted to your payment provider requesting the reversal of a transaction.
Fraudulent chargebacks (sometimes referred to as "friendly fraud") occur when a dispute is filed for a purchase that was legitimately placed, processed, and successfully delivered.
TheLivingArray takes fraudulent chargebacks seriously. If a chargeback is initiated for an order that was fulfilled according to our policies, we reserve the right to submit supporting documentation to the payment processor and pursue any remedies available under applicable law.
If you experience any issue with your order, please contact us first so we can work together to find the best possible solution.
Thank You for Choosing TheLivingArray
We truly appreciate your trust in TheLivingArray.
Our mission is to provide high-quality products, outstanding customer service, and a smooth shopping experience. We are committed to resolving concerns promptly and ensuring every customer receives the support they deserve.
Contact Us for Fast Assistance
TRADE NAME: MGCG
OWNED & OPERATED BY: MGCG ENTERPRISES INCORPORATED
SUPPORT EMAIL: mgcgenterprises@gmail.com
SUPPORT PHONE: +1 (928) 882-0614
ADDRESS: MGCG ENTERPRISES INCORPORATED 7901 4TH ST N STE 300 SAINT PETERSBURG, FL 33702